Refund Policy
Refund Policy (English Summary)
Effective / last updated: 2026-08-04
This page is a convenience summary in English. The Chinese version is the legally binding text. Where this summary and the Chinese text differ, the Chinese text prevails.
1. Try before you pay
SeatMark is free-first: layout, printing and watermarked exports are unlimited for everyone, and watermark-free exports have a free daily quota (higher after sign-in). Please confirm the output fits your printer and paper before purchasing a paid plan.
2. Refunds for paid plans
- Paid plans are digital services delivered immediately on payment.
- You may request a full refund within 14 days of purchase if the membership benefits have not been substantially used; after that window, or where benefits have been substantially used, refunds are assessed case by case.
- Duplicate or mistaken payments are refunded in full whenever reported.
- Refund requests that follow chargeback fraud or abuse may be declined.
3. How refunds are processed
- Refunds go back to the original payment method — Alipay orders return to your Alipay account; international orders paid through our Merchant of Record (Paddle) are returned to the original card or account by Paddle.
- Alipay refunds typically arrive within 1–7 working days; card refunds via Paddle depend on your bank and can take 5–10 working days.
- When a refund is issued, the corresponding membership days are revoked.
4. How to request a refund
Email wookat@qq.com with your order number (or the email you paid with) and the reason — no lengthy justification needed. We reply within 15 working days, usually much sooner.